Highlands Lake Center
Last Updated: 2/1/2024
| Legal Business Name | HIGHLANDS LAKE CENTER LLC |
| Affiliated Entity | OPIS SENIOR SERVICES GROUP |
| Region | Southeast |
| Address | 4240 LAKELAND HIGHLANDS RD, Lakeland, Florida 33813 |
| County | Polk County |
| Phone | 8636468699 |
| CMS Certification Number CCN | 105620 |
| Owership Type | For profit - Corporation |
| Nurse Hours Per Resident Per Day | 3.38476 |
| Health Survey Score | 34.667 |
| Reported Incidents | 2 |
| Number of Complaints | 3 |
| Infection Control Citations | 2.0 |
| Number of Fines | 1 |
| Amount of Fines | $3792.65 |
| Payment Denials | 0 |
Facility Rating Comparisons (Scale 1-5)
| Rating Type | Provider | State | Region | National |
|---|---|---|---|---|
| Overall Rating | 3.0 | 3.1 | 2.8 | 2.87 |
| Health | 3.0 | - | - | - |
| Quality | 5.0 | 3.9 | 3.2 | 3.5 |
| Short-Stay | 5.0 | - | - | - |
| Long-Stay | 5.0 | - | - | - |
| Turnover % | 76.4% | 50.4% | 53.0% | 52.72% |
| Staffing | 1.0 | 3.2 | 2.6 | 2.7 |
Introduction
Highlands Lake Center, located in Lakeland, FL, serves the community in zip code 33813 in Polk County. TrustedCareReviews.com, an unbiased third-party review site focused on providing valuable insights into nursing homes and long-term care facilities nationwide, offers a detailed evaluation of the services and quality of care at Highlands Lake Center. The facility has received an overall rating of 3.0 out of 5, slightly lower than the state average but surpassing the national benchmark by 5%. This rating serves as a key indicator of the facility's performance compared to others within Florida and across the country. Understanding the significance of overall ratings is essential for families and individuals seeking long-term care options, as it reflects the general level of care and adherence to industry standards at Highlands Lake Center.
Quality Measures Rating
Quality measure ratings are crucial in the decision-making process when selecting a nursing home. Highlands Lake Center boasts an impressive 5.0 quality measure rating, surpassing both the state and national averages significantly. This high rating indicates that the facility excels in providing top-notch care and services to its residents. By choosing a facility with high-quality ratings, families can ensure that their loved ones receive exceptional support and assistance in a nurturing environment. Comparing quality ratings can help individuals narrow down their choices and find a nursing home that meets their specific needs and preferences.
Staffing Rating
The staffing rating at Highlands Lake Center stands at 1.0, falling below the state and national averages by 69% and 63%, respectively. Adequate staffing levels are critical in ensuring that residents receive prompt care and that their well-being is prioritized. Low staffing ratings may indicate a challenge in providing personalized care and attention to each resident, potentially impacting the overall quality of services. Additionally, the total nursing staff turnover rate at Highlands Lake Center is 76.4%, significantly higher than both the state and national averages. High turnover rates can disrupt the continuity and quality of care provided to residents, affecting the establishment of relationships between residents and caregivers. Evaluating turnover rates can offer insights into the stability and consistency of care within a facility, enabling families to make informed decisions when choosing a nursing home for their loved ones.
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