TrustedCareReviews.com

Helping You Make the Right Choice

Back to Search

Citizens Care Center

Last Updated: 2/1/2024

Legal Business Name CITIZENS NURSING HOME BOARD OF HARFORD COUNTY
Affiliated Entity
Region Southeast
Address 415 S. MARKET STREET, Havre De Grace, Maryland 21078
County Harford County
Phone 4109395500
CMS Certification Number CCN 215039
Owership Type Non profit - Other
Nurse Hours Per Resident Per Day 3.68941
Health Survey Score 73.167
Reported Incidents 1
Number of Complaints 1
Infection Control Citations 1.0
Number of Fines 5
Amount of Fines $6578.0
Payment Denials 0

Facility Rating Comparisons (Scale 1-5)

Rating Type Provider State Region National
Overall Rating 3.0 2.9 2.8 2.87
Health 3.0 - - -
Quality 2.0 3.6 3.2 3.5
Short-Stay 2.0 - - -
Long-Stay 1.0 - - -
Turnover % 33.3% 50.5% 53.0% 52.72%
Staffing 4.0 2.6 2.6 2.7

Overall Rating

Citizens Care Center, located in Havre De Grace, MD, serves the surrounding zip codes of 21078 in Harford County. With an overall rating of 3.0 on a 5-point scale, this facility slightly surpasses both the state and national averages by 3% and 5%, respectively. When looking at nursing homes, the overall rating offers valuable insights into the quality of care provided. A 3.0 rating indicates that Citizens Care Center meets the necessary standards for long-term care but may have areas for improvement. By comparing its rating to state and national averages, families and loved ones can better understand where Citizens Care Center stands in comparison to similar facilities. While the overall rating is essential, it's crucial to consider other factors when choosing a nursing home. Understanding specific care services, staff-to-resident ratios, cleanliness, safety measures, and resident reviews is crucial for making an informed decision about long-term care options. TrustedCareReviews.com aims to provide comprehensive information to help individuals make the best choices for their loved ones.

QM Rating

Quality ratings are vital when assessing the level of care at nursing homes. Citizens Care Center holds a quality measure rating of 2.0, performing -44% below the state benchmark and -43% below the national benchmark. These ratings focus on staffing, health inspections, and resident care, offering insights into the facility's overall performance. While each nursing home has unique approaches, potential residents and their families can use these benchmarks to evaluate the care quality at Citizens Care Center. Thoroughly analyzing quality ratings alongside other factors is essential when deciding on long-term care options.

Staffing Rating

Staffing ratings play a crucial role in determining the quality of care at nursing homes. Citizens Care Center boasts a commendable staffing rating of 4.0, exceeding state and national averages by 54% and 48%, respectively. This high rating indicates a commitment to adequate staffing levels for personalized care and attention to residents. Considering turnover rates among nursing staff is also important. Citizens Care Center showcases a total nursing staff turnover of 33.3%, significantly lower than both state and national averages. Lower turnover rates suggest a facility's success in retaining experienced staff, promoting continuity of care and stronger staff-resident relationships. In conclusion, staffing ratings and turnover rates offer valuable insights when assessing nursing homes like Citizens Care Center. A high staffing rating signifies a dedication to personalized care, while lower turnover rates indicate staff stability and consistent quality of care. By using these metrics in conjunction with resident reviews and facility amenities, individuals can make well-informed decisions when choosing a suitable care option for their loved ones.

Nearby Facilities

Lorien Bulle Rock

CCN: 215359

Overall Rating: 4/5

Distance: 0.0 miles

Number of Certified Beds: 78

Sterling Care Riverside

CCN: 215233

Overall Rating: 4/5

Distance: 8.91 miles

Number of Certified Beds: 129

Lorien Nsg & Rehab Ctr Belair

CCN: 215341

Overall Rating: 3/5

Distance: 10.68 miles

Number of Certified Beds: 69