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Regency At Waterford

Last Updated: 2/1/2024

Legal Business Name NORTHERN OAK MANAGEMENT COMPANY, LLC
Affiliated Entity CIENA HEALTHCARE/LAUREL HEALTH CARE
Region Midwest
Address 1901 N TELEGRAPH RD, Waterford, Michigan 48328
County Oakland County
Phone 2488361000
CMS Certification Number CCN 235260
Owership Type For profit - Corporation
Nurse Hours Per Resident Per Day 4.04555
Health Survey Score 329.0
Reported Incidents 9
Number of Complaints 55
Infection Control Citations 8.0
Number of Fines 5
Amount of Fines $247335.1
Payment Denials 2

Facility Rating Comparisons (Scale 1-5)

Rating Type Provider State Region National
Overall Rating 1.0 3.1 2.9 2.87
Health 1.0 - - -
Quality 3.0 3.9 3.5 3.5
Short-Stay 3.0 - - -
Long-Stay 3.0 - - -
Turnover % 63.1% 50.9% 54.6% 52.72%
Staffing 3.0 3.4 2.7 2.7

Overall Rating

Regency At Waterford, a long-term care facility in Waterford, MI, is dedicated to providing quality care for its residents. TrustedCareReviews.com has awarded the facility an overall rating of 1.0, based on a scale of 1 to 5. This rating indicates that Regency At Waterford falls -68% below the state average and -65% below the national standard, suggesting areas where improvements may be needed. Families and loved ones seeking a nursing home should consider the overall rating as a crucial factor in their decision-making process. It offers insights into key areas such as staffing, safety, quality of care, and resident satisfaction. Understanding how Regency At Waterford's rating compares to state and national benchmarks can help individuals make informed choices about their loved ones' care needs.

QM Rating

When evaluating the quality measure rating of Regency At Waterford, it is important to note that the facility's score of 3.0 is -23% lower than state benchmarks and -14% below the national average. These metrics provide valuable information about the facility's care standards and can assist families in assessing the level of service they can expect. Quality ratings are essential in selecting a nursing home as they reflect overall performance and adherence to regulatory standards. By understanding the significance of these ratings, families and loved ones can make informed decisions that align with their specific care preferences and needs.

Staffing Rating

Considering the staffing ratings at Regency At Waterford is crucial for understanding the level of care provided. The facility's staffing rating of 3.0 falls below the state average by 12% but exceeds the national benchmark by 11%. While Regency At Waterford meets national standards, there is room for improvement compared to local competitors. It is important to note that the facility reports a total nursing staff turnover of 63.1%, which is significantly higher than the state average by 24% and above the national average by 20%. High turnover rates can disrupt continuity of care and impact the quality of service provided to residents. When evaluating nursing homes, turnover rates should be considered alongside other factors like staffing ratios and overall quality ratings to gain a comprehensive understanding of the facility's operations.

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