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Holy Cross Health Center

Last Updated: 2/1/2024

Legal Business Name HOLY CROSS HEALTH CENTER INC
Affiliated Entity
Region Northeast
Address 357 ISLAND POND ROAD, Manchester, New Hampshire 3109
County Hillsborough County
Phone 6036283550
CMS Certification Number CCN 305074
Owership Type Non profit - Church related
Nurse Hours Per Resident Per Day 5.57384
Health Survey Score 14.0
Reported Incidents 0
Number of Complaints 0
Infection Control Citations
Number of Fines 1
Amount of Fines $657.8
Payment Denials 0

Facility Rating Comparisons (Scale 1-5)

Rating Type Provider State Region National
Overall Rating 4.0 2.9 2.9 2.87
Health 3.0 - - -
Quality 2.0 3.2 3.6 3.5
Short-Stay - - -
Long-Stay 2.0 - - -
Turnover % 40.5% 52.7% 47.9% 52.72%
Staffing 5.0 3.1 2.8 2.7

Overall Rating

Holy Cross Health Center in Manchester, NH, has achieved an impressive overall rating of 4.0 on a scale of 1-5. This rating places it 38% above the state average and 39% higher than the national benchmark. Such high ratings indicate that Holy Cross Health Center surpasses many of its counterparts both at the state and national levels in terms of quality of care, facilities, and services provided. When evaluating nursing homes, the overall rating plays a crucial role as it gives a snapshot of the facility's performance in various areas. A rating of 4.0 signifies that Holy Cross Health Center excels in meeting the needs of its residents, offering top-notch care, and maintaining high standards in all aspects of its operations. This rating serves as a valuable tool for individuals and families seeking a nursing home or long-term care facility, as it indicates a higher level of quality and excellence compared to the average of similar facilities in the state and across the country. It is essential for individuals to consider such ratings carefully when making decisions about long-term care options. A facility's overall rating reflects its commitment to providing quality care and ensuring the well-being of its residents. With Holy Cross Health Center's exceptional rating of 4.0, prospective residents can have confidence in the facility's ability to meet their needs and deliver a high standard of care and services.

QM Rating

When evaluating nursing homes, quality ratings play a crucial role in determining the level of care and services provided to residents. Holy Cross Health Center, with a quality measure rating of 2.0, falls -38% below the state average and -43% below the national benchmark. These figures highlight areas where the facility may need to improve in comparison to its peers. Quality ratings are essential as they offer insights into the overall performance and standards upheld by nursing homes. Potential residents and their families can use these ratings to make informed decisions when selecting a facility that best meets their needs. By understanding the significance of quality ratings, individuals can better assess the level of care and attention provided by nursing homes like Holy Cross Health Center.

Staffing Rating

The Staffing Rating for Holy Cross Health Center stands impressively at 5.0, showcasing a 61% higher rating compared to the State average and a notable 85% higher rating when measured against national benchmarks. This indicates that Holy Cross Health Center excels in providing adequate staffing levels to meet the needs of its residents. When considering staffing ratings, it is essential to look beyond the numbers and understand the impact on patient care. Higher staffing ratings often translate to more personalized care, shorter response times to resident needs, and overall improved quality of life for residents. Facilities with higher staffing ratings tend to have a lower incidence of adverse events and provide a better overall quality of care. On the other hand, the Total nursing staff turnover rate for Holy Cross Health Center is reported at 40.5%, marking a significant -23% lower turnover rate compared to the State average and -23% lower than the national average. Low nursing staff turnover rates are generally seen as a positive indicator for nursing homes, as they suggest that employees are satisfied and committed to their roles. Lower turnover rates can lead to better continuity of care for residents, as familiar faces enhance the overall resident experience and contribute to a more stable care environment. Facilities with lower turnover rates often exhibit higher staff morale, better communication and collaboration among team members, and ultimately, improved care outcomes for residents.

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