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Azalea Heights

Last Updated: 2/1/2024

Legal Business Name WEST WHARTON COUNTY HOSPITAL DISTRICT
Affiliated Entity TOUCHSTONE COMMUNITIES
Region Southwest
Address 3505 OLD JACKSONVILLE RD, Tyler, Texas 75701
County Smith County
Phone 9035612011
CMS Certification Number CCN 675289
Owership Type For profit - Corporation
Nurse Hours Per Resident Per Day 2.97197
Health Survey Score 89.167
Reported Incidents 0
Number of Complaints 3
Infection Control Citations 1.0
Number of Fines 7
Amount of Fines $28145.96
Payment Denials 0

Facility Rating Comparisons (Scale 1-5)

Rating Type Provider State Region National
Overall Rating 1.0 2.5 2.6 2.87
Health 2.0 - - -
Quality 4.0 3.5 3.4 3.5
Short-Stay 2.0 - - -
Long-Stay 5.0 - - -
Turnover % 65.2% 57.6% 57.5% 52.72%
Staffing 1.0 1.6 2.0 2.7

Overall Rating

Being one of the facilities listed on TrustedCareReviews.com, Azalea Heights in Tyler, TX, is a prominent long-term care facility serving the 75701 zip code area in Smith County. As a third-party review site, we pride ourselves on providing honest and insightful evaluations to help individuals make informed decisions regarding nursing home care. At Azalea Heights, the overall rating stands at 1.0 out of 5, based on our meticulous evaluation process. This rating places Azalea Heights significantly lower compared to both the state and national averages by -60% and -65%, respectively. Such data suggests that there may be areas where Azalea Heights could improve to better align with industry benchmarks. It's essential for individuals seeking nursing home care to look beyond just the overall rating and delve deeper into the nuanced aspects that contribute to an establishment's rating. By understanding what factors contribute to a facility's overall rating, individuals can make more informed decisions when evaluating nursing homes. TrustedCareReviews.com aims to provide transparent information to empower users in their decision-making process.

QM Rating

When evaluating nursing homes, quality ratings play a crucial role in decision-making. Take, for example, Azalea Heights, which boasts a quality measure rating of 4.0. This rating surpasses the state and national benchmarks by 14%, indicating a level of care and services that exceed expectations. Such ratings provide valuable insights into the overall performance of a facility, considering factors like staffing, health inspections, and resident care quality. When comparing these ratings to benchmarks, prospective residents and their families can make informed choices about the best long-term care options available. The quality rating serves as a reliable benchmark to assess and compare nursing homes, ensuring that residents receive the highest standards of care and support.

Staffing Rating

When evaluating nursing homes, one crucial aspect to consider is the staffing rating, which provides insight into the level of care residents may receive. At Azalea Heights, the staffing rating stands at 1.0, which is notably 38% lower than the state average and even more starkly, 63% lower compared to the national benchmark. This data suggests a potential concern regarding the staffing levels at this facility in comparison to others in the region and across the country. Adequate staffing is fundamental for ensuring residents' needs are met promptly and effectively, impacting their overall quality of life and care experience. In addition to staffing ratings, turnover rates among nursing staff are another significant factor when assessing the quality of care provided at a facility. At Azalea Heights, the total nursing staff turnover is reported at 65.2%, marking a striking 13% higher than the state average and a substantial 24% higher than the national average. High turnover rates can indicate potential challenges within the facility, such as burnout among staff, inadequate training or support, and possibly even issues with retention and recruitment processes. A consistently high turnover rate may result in disruptions in care continuity, affecting the overall well-being of residents and the quality of services provided. In conclusion, understanding the staffing rating and turnover rates at nursing homes like Azalea Heights is essential for making informed decisions about long-term care options. These metrics offer valuable insights into the level of staff resources available to residents and the stability of the caregiving team. By considering these factors alongside other quality indicators and resident reviews, individuals can better assess the suitability of a nursing home for themselves or their loved ones.

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