Forest Hill Health & Rehabilitation
Last Updated: 2/1/2024
| Legal Business Name | WESTOVER HILLS SNF OPERATIONS LLC |
| Affiliated Entity | HILL VALLEY HEALTHCARE |
| Region | Southeast |
| Address | 4403 FOREST HILL AVENUE, Richmond, Virginia 23225 |
| County | Richmond City County |
| Phone | 8042310231 |
| CMS Certification Number CCN | 495327 |
| Owership Type | For profit - Partnership |
| Nurse Hours Per Resident Per Day | 2.64418 |
| Health Survey Score | 166.0 |
| Reported Incidents | 0 |
| Number of Complaints | 12 |
| Infection Control Citations | 3.0 |
| Number of Fines | 4 |
| Amount of Fines | $31200.79 |
| Payment Denials | 0 |
Facility Rating Comparisons (Scale 1-5)
| Rating Type | Provider | State | Region | National |
|---|---|---|---|---|
| Overall Rating | 1.0 | 2.7 | 2.8 | 2.87 |
| Health | 1.0 | - | - | - |
| Quality | 1.0 | 3.5 | 3.2 | 3.5 |
| Short-Stay | - | - | - | |
| Long-Stay | 1.0 | - | - | - |
| Turnover % | 67.4% | 56.6% | 53.0% | 52.72% |
| Staffing | 1.0 | 2.1 | 2.6 | 2.7 |
Understanding Nursing Home Ratings
Forest Hill Health & Rehabilitation, located in Richmond, VA, serves the community in zip code 23225 within Richmond City. However, the facility holds a concerning overall rating of 1.0 out of 5, placing it significantly below both state and national averages by 63% and 65%, respectively.
Importance of Overall Ratings
When families and loved ones are seeking long-term care options, the overall rating of a nursing home plays a vital role in the decision-making process. This rating serves as a benchmark reflecting the quality of care, staff responsiveness, safety measures, and overall satisfaction experienced by residents at Forest Hill Health & Rehabilitation.
Quality Measure Rating Insights
Delving into the quality ratings, Forest Hill Health & Rehabilitation's quality measure rating of 1.0 raises concerns as it ranks significantly lower than both state and national benchmarks by -71%. Understanding these metrics is essential in evaluating the care provided by the facility and helps families make informed decisions that align with their loved ones' needs.
Staffing Considerations
Staffing is a critical factor in assessing nursing homes, and Forest Hill Health & Rehabilitation's staffing rating of 1.0 is notably lower compared to state and national averages by 52% and 63%, respectively. This suggests potential challenges in providing adequate care due to staffing shortages. Furthermore, the facility's high nursing staff turnover rate of 67.4% is significantly above the state and national averages by 19% and 28%. Such turnover rates can impact the consistency and quality of care provided to residents, highlighting potential underlying issues within the facility related to job satisfaction and operational management.
Making Informed Decisions
When selecting a nursing home for a loved one, it is essential to consider overall ratings, quality measures, and staffing ratings. By thoroughly researching and understanding these metrics, families can gain valuable insights into a facility's strengths, weaknesses, and overall quality of care, ensuring they choose a facility that can meet their loved one's specific needs and expectations.
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